Tue. Mar 9th, 2021

New Delhi: With Jeff Bezos all set to step down as the CEO of Amazon, the company staff is busy pondering whether this will bring to an end the ominous practice of unusual and frightening “question mark” email.

Bezos sent question mark emails occasionally to manage the volume of customer messages he received, according to Amazon. 

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On receiving the customers’ complaints on email, Bezos forwards the same to a relevant executive whose team is responsible for fixing the problem with no salutation, no commentary or thank you but just a single question mark, Reuters reports.

One of the former managers at the company said it was an effective tool for Bezos, who juggled oversight of retail, technology, media and space businesses besides acting as a motivation for employees who feared for their jobs.

Bezos, the world’s second-richest man, earlier on Tuesday announced that he would step down as the CEO of Amazon, the company he founded 27 years ago, sometime in the third quarter of 2021, and transition into the role of executive chairman.

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The 57-year-old is due to be replaced as CEO by Andy Jassy, the chief of Amazon’s cloud computing division.


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